Case Studies
Personalized Customer Service
A Major Retail & Consumer Goods company uses speech recognition to automate calls to stores and pleasantly increasing personalization and customer experience. They were able to better serve their customers through various touch points and digitally enabled contact centers.
Solution
Customer used Google Speech Recognition to personalize customer service experience.
AI Bot Service
Major Financial Service firm wanted to leverage AI Bot Service to increase customer’s experience as they interacted with their brand across various channels. This Fortune 100 Financial Servics firm was able to quickly and easily build AI Chat bots to intelligently Answer FAQs as well as provide pricing Quotes on different product offerings.
Solution
The Customer used Microsoft Azure Bot Service and Cognitive Services’s APIs to build the intelligent chatbot.
